Frequently Asked Questions

General

Competitions

Please have a look at our latest competitions running on our social media pages:

Facebook: https://www.facebook.com/jeankelly.southafrica/
Twitter: @jeankellyCPT
Instagram: jeankellyCPT

Do I need to set up an account to place an order?

No you can checkout as a guest.

Find a Retailer

Please contact us to find your nearest retailer.

How do I make a purchase?

Once you have found an item, you like. If it is a bag – Select the changing mat design and quantity, then click on the ‘ADD TO BASKET’ button.Then a message will pop up giving you the option to VIEW BASKET – if you click on view basket and happy to checkout – scroll to the bottom of the page and click on PROCEED TO CHECKOUT. Follow the prompts entering delivery details and completing with payment. Happy shopping!

Is it safe to use my credit card online at jeankelly?
Yes, your personal online security is important to us. All orders are processed through a 256 bit secure encrypted connection. No credit card details are stored by jeankelly, and all transaction are processed through Payfast.
What payment methods does jeankelly accept?
We accept Mastercard, Visa, and EFT / bank deposit payment.

Returns & Exchanges

How to exchange your jeankelly online purchase
If you need to exchange an item, please send us an email kelly@jeankelly.co.za
The item must be in perfect condition and in the original packaging. If there is a manufacturing defect, we will repair or replace at no charge. Please note that you are responsible for the cost of postage to us for returning any items. We will cover the delivery back.

Please forward the product and information to:
Jeankelly
PO Box 53347
Kenilworth
7745

Include:
  1. A copy of your receipt or pertinent information (your name, address & phone number).
  2. Notation of your request for exchange.
We will handle per your instruction immediately.
Note: items on clearance or promotion may not be sent back for exchange.
What is the jeankelly return / exchange policy?

Jeankelly take pride in the quality of their products. If you bought your bag or accessory from our website, we will be happy to exchange your purchase within 14 days of receipt.

If you bought from a retailer, please contact that retailer for assistance. We can only accept exchanges for orders bought through our website. If you have any questions please contact us before sending the items back.

Shipping & Delivery

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Can I track my order?

Yes you can track fastway parcels online at www.fastway.co.za

Does jeankelly ship to multiple addresses?

Unfortunately, you may only ship to one address per order.

How soon can I get my order and how much will it cost?

Free shipping on orders over R899 or more (3-4 working days excluding weekends) , standard shipping R80 ( 3-4 working days excluding weekends).

Outlying areas (5-6 working days delivery excluding weekends)

How will I know you received my order?

After you place your order, you will be sent an email confirming that it has been received.

Which countries does jeankelly ship to?

All areas within South Africa. Please contact us using the contact form for international shipping inquiries.

Wholesale

Would you like to become a retailer of jeankelly?
If you would like to become a retailer of jeankelly, please fill in the below application form.
  • This field is for validation purposes and should be left unchanged.

instagram

Share your photo with us using #jeankellycpt

Reviews

Marco Daniels
Marco Daniels
marco.daniels.5
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What more can I say but "WOW" your service is second to none. You have exceeded my expectations. Within 48 hours of placing the order everything arrived together with a something extra. thank you so much.
Aneesa Hassan Mohamed
Aneesa Hassan Mohamed
aneesa.hassan.31
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Absolutely satisfied with my order. It’s stunning and even better than what i expected. 😍
Robyn Leigh McEwan
Robyn Leigh McEwan
robyn.l.elford
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I highly recommend Jean Kelly, not only do I have two of her bags. One for my baby and one for myself because its too beautiful, the service you recieve is top notch. After being messed around by a supplier I contacted Kelly via email begging for her HELP. She was incredible and went above and beyond to help desperate me on a Saturday. I will be forever grateful.
Marelize Naudé
Marelize Naudé
naude.marelize
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LOVE LOVE LOVE my convertible bag - slingbag to backpack effortlessly. Quality product that will be a beautiful handbag once the diapers and eventually todler toys disappear;) Warm, quick and proudly South African service - Jeankelly takes pride in what they do. Will recommend far and wide. Personal, hand written note included with a special dummy clip as gift. Leather care cream also included. THANK YOU!
Almeri du Toit
Almeri du Toit
almeri.vogelesang
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So extremely impressed!! Placed my order on Sunday and received it this afternoon...with freebies! The quality of the bag is out of this world and your personal care to the package is amazing! Would 100% recommend your bags to all mommies!

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