Frequently Asked Questions

General

Competitions

Please have a look at our latest competitions running on our social media pages:

Facebook: https://www.facebook.com/jeankelly.southafrica/
Twitter: @jeankellyCPT
Instagram: jeankellyCPT

Do I need to set up an account to place an order?

No you can checkout as a guest.

Find a Retailer

Please contact us to find your nearest retailer.

How do I make a purchase?

Once you have found an item, you like. If it is a bag – Select the changing mat design and quantity, then click on the ‘ADD TO BASKET’ button.Then a message will pop up giving you the option to VIEW BASKET – if you click on view basket and happy to checkout – scroll to the bottom of the page and click on PROCEED TO CHECKOUT. Follow the prompts entering delivery details and completing with payment. Happy shopping!

Is it safe to use my credit card online at jeankelly?
Yes, your personal online security is important to us. All orders are processed through a 256 bit secure encrypted connection. No credit card details are stored by jeankelly, and all transaction are processed through Payfast.
What payment methods does jeankelly accept?
We accept Mastercard, Visa, EFT / bank deposit payment and Mobicred.

Mobicred: This is an easy Online credit application with an instant response. The steps taken to apply for Credit are as follows:

Apply on Mobicreds Website, click here https://live.mobicred.co.za/web_mcrliv/run.w?run=application
Accept the Terms and conditions
Your Ready to Shop Online, and Mobicred will charge you a monthly fee depending on how much credit is granted.

Please note: jeankelly facilitates mobicred on our website but does not have any affiliation with mobicred, all account disputes and settling of accounts must be done through mobicred.

Returns & Exchanges

How to exchange your jeankelly online purchase
If you need to exchange an item, please send us an email kelly@jeankelly.co.za
The item must be in perfect condition and in the original packaging. If there is a manufacturing defect, we will repair or replace at no charge. Please note that you are responsible for the cost of postage to us for returning any items. We will cover the delivery back.

Please forward the product and information to:
Jeankelly
PO Box 53347
Kenilworth
7745

Include:
  1. A copy of your receipt or pertinent information (your name, address & phone number).
  2. Notation of your request for exchange.
We will handle per your instruction immediately.
Note: items on clearance or promotion may not be sent back for exchange.
What is the jeankelly return / exchange policy?

Jeankelly take pride in the quality of their products. If you bought your bag or accessory from our website, we will be happy to exchange your purchase within 14 days of receipt.

If you bought from a retailer, please contact that retailer for assistance. We can only accept exchanges for orders bought through our website. If you have any questions please contact us before sending the items back.

Shipping & Delivery

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Can I track my order?

Yes you can track fastway parcels online at www.fastway.co.za

Does jeankelly ship to multiple addresses?

Unfortunately, you may only ship to one address per order.

How soon can I get my order and how much will it cost?

Free shipping on orders over R899 or more (3-4 working days excluding weekends) , standard shipping R80 ( 3-4 working days excluding weekends).

Outlying areas (5-6 working days delivery excluding weekends)

How will I know you received my order?

After you place your order, you will be sent an email confirming that it has been received.

Which countries does jeankelly ship to?

All areas within South Africa. Please contact us using the contact form for international shipping inquiries.

Wholesale

Would you like to become a retailer of jeankelly?
If you would like to become a retailer of jeankelly, please fill in the below application form.
  • This field is for validation purposes and should be left unchanged.

instagram

Share your photo with us using #jeankellycpt

Reviews

Sharmini Muthiyalu (Moodley )
Sharmini Muthiyalu (Moodley )
sharmini30
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This is just an appreciation post for the exceptional service I received from Jeankelly. I ordered gifts online for two friends of mine who are expecting. It was a single delivery as it was going to the same address. After placing the order Joy immediately contacted me via WhatsApp (I hadn't even gotten a message from the bank yet) to find out if I'd like to include a message for each gift and which items were for which recipient. The items were them separated and a card with the message was included. Thank you so much Joy for the excellent service and attention to detail. It was a pleasure dealing with you.
Michelle van Zyl
Michelle van Zyl
michelle.brakel
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What great products and service! I already let my other mom friends know where they should get ther diaper bags! So I was between a few bags and decided to message Jeankelly about a bag that was out of stock. They checked if there was an extra one somewhere and came back to me ASAP! But, they then let me know about the shopper bag in a new colour and OMG! Did that make disissons hard! I ended up going with the new colour and a pair of pram clips. I did not expect my bag TODAY NOR the little grey bunny leather dummy clip they added in extra for me... Wow.. Just wow... Like I said l... Great service... Great product... Can't wait to show of my new bag 😍👍🏻
Philippa Lund
Philippa Lund
philippa.stewart.13
Read More
❤️ We love JEAN KELLY products! ❤️ As a twin Mum I could not live without my JK backpack. Most of the time I’m carrying around 2 children so you need your hands free. The backpack is the perfect size to fit all your essentials in. (Even for 2 babes) It is light weight, the right amount of pockets, easy to access and stylish. Beaches, parks, play grounds, shopping malls, the aquarium ~ this bag has been on many adventures! Let’s not forget about the perfect sized changing mat which once again has been to so many “exciting” places. 😛 My last mention is the JK dummy clips which lasts forever... such a win!!! These are a great baby shower gifts! Leather, practical and fun. Thank you for making a mother’s job easier - 5 stars ⭐️⭐️⭐️⭐️⭐️
Logan Welding
Logan Welding
logan.sparks.710
Read More
So incredibly happy with out Jeankelly Nappybag! Great service, great quality, thanks Jeankelly team for forming part of our journey❤️
Almeri du Toit
Almeri du Toit
almeri.vogelesang
Read More
So extremely impressed!! Placed my order on Sunday and received it this afternoon...with freebies! The quality of the bag is out of this world and your personal care to the package is amazing! Would 100% recommend your bags to all mommies!

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