FAQ

 
HOW DO I MAKE A PURCHASE?
Once you have found an item, you like. Select your size and quantity, click on the 'ADD TO CART' button.
Then a message will pop up giving you the option to continue shopping or view cart + checkout.
Review the items in your shopping cart by clicking the 'SHOPPING CART' link at the top right side of the page. You can use the 'X BUTTON" to remove the item form the basket.
 
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No you can checkout as a guest.
 
WHAT PAYMENT METHODS DOES JEANKELLY ACCEPT?
We accept Mastercard, Visa, and EFT / bank deposit payment.
 
IS IT SAFE TO USE MY CREDIT CARD ONLINE AT JEANKELLY?
Yes, your personal online security is important to us. All orders are processed through a 256 bit secure encrypted connection. No credit card details are stored by jeankelly, and all transaction are processed through iVeri by Nedbank. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.
 
WHICH COUNTRIES DOES JEANKELLY SHIP TO?
All areas within South Africa. Please contact us using the contact form for international shipping enquiries.
 
DOES JEANKELLY SHIP TO MULTIPLE ADDRESSES?
Unfortunately, you may only ship to one address per order.
 
HOW SOON CAN I GET MY ORDER AND HOW MUCH WILL IT COST?
R55 for shipping ( 3 or 4 days excluding weekends ).
 
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
 
HOW WILL I KNOW YOU RECEIVED MY ORDER?
After you place your order, you will be sent an email confirming that it has been received.
 
CAN I TRACK MY ORDER?
Yes you can track fastway parcels online at www.fastway.co.za
SA postal parcels at www.sapo.co.za or call 0860 111 502.
 
HOW DO I RETURN OR EXCHANGE AN ITEM?
To return an item, please see the returns and exchanges section.
 
 
IF YOU HAVE ANY QUESTIONS PLEASE FILL OUT A CONTACT FORM HERE AND WE WILL TRY GET BACK TO YOU AS SOON AS POSSIBLE.